Hospitality Cert III - SIT30707

Certificate III builds upon the content of Certificate II, as it covers a range of basic operational topics. However, the expectation is that you will be able to make discretional judgments and be able to multi-skill the tasks you are performing. Certificate III includes topics such as preparing and serving espresso coffee, specialist advice on wines, handling guest complaints, training others in the workplace and up selling techniques.

Certificate III provides more advanced, skill-based workshops, where you take greater responsibility and learns to provide a higher level of advanced skills and knowledge in your place of work and for the future.  You will be trained to provide assistance to new employees and work at a more advanced level.

Certificate III in Hospitality  is made up of sixteen units. Including eight pre-requisite units. They are:

SITHIND001A                           Develop and update hospitality industry knowledge
SITXCCS002A                          Provide quality customer service
SITHXCOM001A                       Work with colleagues and customers
SITHXCOM002A                       Work in a socially diverse environment
SITXHRM001A                         Coach others in job skills
SITXOHS001A                          Follow health, safety and security procedures
SITXOHS002A                          Follow workplace hygiene procedures

Select one of the following

SITHFAB021A                           Provide and coordinate  food and beverage service
SITHIND003A                           Provide and coordinate hospitality service

Select eight electives from the following functional/operational units.

SITHFAB001A                           Clean & tidy bar areas
SITHFAB002A                           Operate a bar
SITHFAB009A                           Provide responsible service of alcohol
SITHFAB003A                           Serve food and beverage to customers
SITHFAB004A                           Provide food and beverage service
SITHFAB005A                           Provide table service of alcoholic beverages
SITHCOM003A                          Deal with conflict
SITHFAB011A                           Develop and update food and beverage knowledge
SITHFAB010A                           Prepare and serve non-alcoholic beverages
SITHFAB012A                           Prepare and serve espresso coffee
SITXCOM005A                         Communicate on the telephone
SITXFIN001A                            Process financial transactions
SITHFAB013A                            Provide specialist advice on food
SITHFAB014A                            Provide specialist advice on wine
FDFCDSEWB                             Evaluate wines (standard)
SITHFAB006A                            Operate cellar systems
SITHFAB015A                            Prepare and serve cocktails
SITHFAB017A                            Provide gueridon service
SITHFAB018A                            Provide silver service
SITXINV001A                            Receive and store stock