HospitalityCert II - SIT20207

Certificate II is designed to provide training in a number of basic hospitality skills. It covers the fundamental areas of customer service, team building and service delivery. Certificate II is skills related. It also covers areas such as hygiene, health and safety, general and financial administration.

We understand that you may have many years of industry experience outside of the recognised industry standards framework, or have had significant experience without the qualifications. Industrylink provides the training and ensures all industry standards are met. This creates a high level of consistency in delivering good customer service in your establishment and for the future.

Certificate II in Hospitality is made up of twelve units, six of which are pre-requisites to progress to the electives. They are:

                    SITHIND001A                   Develop and update hospitality industry knowledge
                    SITXCOM001A                 Work with colleagues and customers
                    SITXCOM002A                 Work in a socially diverse environment
                    SITXOHS001A                  Follow health, safety and security procedures
                    SITXOHS002A                  Follow workplace hygiene procedures
                    SITHFAB020A                  Apply food and beverage skills in the workplace

Select six electives from the following units.

                    SITHFAB001A                 Clean & tidy bar areas
                    SITHFAB002A                 Operate a bar
                    SITHFAB009A                 Provide responsible service of alcohol (compulsory)
                    SITHFAB003A                 Serve food and beverage to customers
                    SITHFAB004A                 Provide food and beverage service
                    SITHFAB005A                 Provide table service of alcoholic beverages
                    SIRXSLS001A                 Sell products and services
                    SITHFAB011A                 Develop and update food and beverage knowledge
                    SITHFAB010A                 Prepare and serve non-alcoholic beverages
                    SITHFAB012A                 Prepare and serve espresso coffee
                    SITXCOM004A               Communicate on the telephone
                    SITXFIN001A                 Process financial transactions